Refund policy

At Awais Fabrics International, customer satisfaction is our priority. We take great care to ensure that every order is accurately packed and delivered in excellent condition. If you experience any issue with your purchase, please review our Return & Refund Policy below.

Website: awais-fabrics-international.store

1. Return Eligibility

You may request a return if:

  • You received the wrong product.
  • You received a damaged or defective product.
  • The product is incomplete or missing items.
  • The product received is significantly different from the item you ordered.

To be eligible for a return, the product must:

  • Be unused, unwashed, and unworn.
  • Be in its original packaging and condition.
  • Include all original tags, labels, and accessories (if applicable).
  • Be returned within the specified return period.

2. Return Request Period

Customers must notify us within 3 days of receiving their order if they wish to request a return.

Requests submitted after this period may not be accepted.

3. Non-Returnable Items

For hygiene and quality assurance reasons, returns will not be accepted for:

  • Products that have been cut, stitched, altered, or customized.
  • Used, washed, or damaged products caused by the customer.
  • Products returned without original packaging or tags.
  • Sale, clearance, or promotional items marked as Final Sale, unless they arrive damaged or incorrect.

4. How to Request a Return

To request a return, please contact our customer support with:

  • Your full name
  • Order number (if available)
  • Mobile number used for the order
  • Clear photos of the product and packaging
  • A brief description of the issue

Our team will review your request and respond as soon as possible with further instructions.

5. Return Approval

All return requests are subject to inspection and approval by Awais Fabrics International.

We reserve the right to decline returns that do not meet the conditions outlined in this policy.

6. Refund Policy

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed through one of the following methods:

  • Bank transfer
  • Mobile wallet (where applicable)
  • Store credit
  • Exchange for another product

Refunds are generally processed within 7–10 business days after approval.

7. Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange instead of a refund, subject to product availability.

If the requested product is unavailable, we may offer:

  • A similar replacement product
  • Store credit
  • A full refund, where applicable

8. Return Shipping

If the return is due to:

  • Our error
  • A damaged product
  • An incorrect product

Awais Fabrics International will bear the return shipping cost.

If the return is requested for reasons other than our error (where accepted), the customer may be responsible for the return shipping charges.

9. Order Cancellation

Orders may be canceled before they have been dispatched.

Once an order has been shipped, it cannot be canceled and will instead be handled according to this Return & Refund Policy.

10. Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will not be issued in cash at the time of return.

Refunds will be processed through an agreed payment method, such as a bank transfer, mobile wallet, or store credit.

11. Damaged Parcels

If your parcel appears damaged upon delivery:

  • Inspect the package before accepting it.
  • If possible, take photos of the damaged packaging.
  • Contact us within 24 hours of delivery.

Prompt reporting helps us resolve issues quickly with our courier partners.

12. Quality Assurance

Every order is carefully inspected before dispatch to ensure that our customers receive premium-quality products.

While we strive for perfection, if an issue arises, we are committed to resolving it fairly and promptly.

13. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on this page.

14. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Awais Fabrics International

Website: awais-fabrics-international.store

Phone: 0305-1068272

Address: Railway Road, Kamalia, Pakistan